Want paw-some pet content & 15% off your next order? HECK YES.

Want paw-some pet content & 15% off your next order? HECK YES.

VetChat saves you time and worry with 24/7 live chat and video consult

The team at VetChat are all qualified Australian vets who are available 24/7 ready to chat with you, and help your pet get back on their feet again, and their paws.

We all go through those anxious times when we worry about our pet’s health and wellbeing, but we may not always need to take our pets to the vet. Sometimes, we may just need to chat with a vet to find out what’s wrong with our pets, and learn whether or not we need to visit a vet. That’s where VetChat comes in.

How VetChat works

step 1

Choose how to chat with a Vet

You can chat with a Vet on a video call or by using chat on your phone, tablet or computer.

step 2

Choose how to pay for your consultation

You can either pay the $39 fee using your credit or debit card, or very soon you'll be able to sign up to our PetCulture Gold membership, which includes unlimited VetChat support.

step 3

Get expert vet advice instantly

Your VetChat Vet will assess your pet’s health with a virtual examination and recommend a treatment plan to get them back to their old self, or their young self if they’re a puppy or a kitten.

What pet parents are saying about VetChat

Read how the team at VetChat have helped save other pet parents stress, time and money, and even saved their pets’ lives. 

Thank you so much Dr Claire and VetChat - Nicoleta, NSW

Thank goodness for VetChat!

"Our poor pup ran away because of the fireworks at new years. She returned the next morning, limping with cuts on her feet. The Vet was closed, and I was home alone with the kids anyway, so couldn’t have got the Vet. Instead I jumped online to Claire at VetChat. She talked me through Flo's injuries, and what I could do in the interim before I could get to the Vet. When we got to the Vet a few days later, the Vet commended me on our pup’s clean wounds – thanks for the lessons on wound care VetChat!" - Rebecca, VIC

Thank goodness for VetChat! - Rebecca, VIC

Thank you so much Dr Claire and VetChat

"Dr Claire was so helpful, and put my mind at ease at a time when I couldn’t get to my local Vet. The video call made all the difference in knowing what action to take with my puppy Pepper. Further still, Dr Claire followed up the next day to see how Pepper was feeling. Thank you so much Dr Claire and VetChat, I can’t wait to share my experience with others". -Nicoleta, NSW

The service I received was exceptional - Brooke, VIC

The service I received was exceptional

"I used VetChat one evening when our local veterinary clinics were closed. My pup had blood in his stools and we were concerned. The service I received was exceptional and I really felt that we were being taken care of, despite not presenting at a clinic with our pup. VetChat helped us to understand what Tonks was going through, what the next steps should be and what we could do for her, that day". -Brooke, VIC

Meet the VetChat Vets

VetChat’s experienced team of Veterinarians are Australian board-registered and have an average experience of 11 years caring for pets. They’ve all worked in clinics as neighbourhood Vets, both at home and internationally.
The only difference is now they’re also consulting online.

Dr. Claire Jenkins

VetChat founder & CEO, BVSc (Hons), MANZCVS (SAM)

Claire has spent the past 15 years caring for animals as a Small Animal Veterinarian in the UK, Melbourne and is now based in Sydney. She is passionate about early intervention and how easy access to the right advice drives better health outcomes for pets.
Enter VetChat – providing fast, affordable, expert advice and real-time veterinary consultations online, so pet carers can speak directly to a qualified Vet from wherever they are.
Founded in 2016, Claire has pulled together a team of Vets she has the greatest respect for. Their shared focus is early intervention, actionable answers and peace of mind right away.
Claire’s a life-long animal lover, passionate problem solver and adorer of her gorgeous Kelpie ‘Red’.


Dr. Claire Jenkins VetChat founder & CEO

Dr. Elizabeth Shaw

BVSc (Hons), Small Animal Veterinarian

Based in sunny Brisbane, Liz has been working as a small animal Veterinarian since graduating with honours from the University of Queensland in 2012.

She has a special interest in small animal surgery and is currently studying for her membership exams to the Australian and New Zealand College of Veterinary Scientists.

Liz is married with two fur-babies, Maisy and Niko, both rescued Ragdoll cats. She enjoys helping people and their pets and loves seeing the close bond between them.


Dr. Elizabeth Shaw Small Animal Veterinarian

Dr. Lucy Crane

BVetMed, Small Animal Veterinarian

Lucy is our Sunshine Coast-based Vet. She has nine years of experience as both a Mixed and Small Animal Veterinarian and graduated from the Royal Veterinary College in the UK, in 2009, moving here shortly afterwards.

She's passionate about preventative health, donkey + horse rescue and rehabilitation, neighbourhood pet imaging (radiography and ultrasonography) and reproduction.

Lucy supports her local community as well as our online one and is kept more than busy with two little humans as well.

Dr. Lucy Crane Small Animal Veterinarian

Dr. Judith Smith

BVMS, Small Animal Veterinarian

Jude is now Sydney-based but actually started her Veterinary career back in Scotland when she graduated in 2002. Moving here in 2007 means she’s had the pleasure of helping and caring for pets all over the world over the last 17 years.

She's passionate about providing access to the right advice for those pet carers who cannot immediately access Veterinary care in person, to improve pet-health outcomes.

Lovely Sawyer (her 12 yo Domestic Short Hair kitty) and Spot (her assumed to be 8 yo Rescue Jack Russell cross) share, and quite possibly, run the home!

Dr. Judith Smith  Small Animal Veterinarian

Dr. Rebecca Dowling

BVSc, Mixed Animal Veterinarian


Bec is Brisbane-based and has been working as a Large and Small Animal Veterinarian since graduating from the University of Queensland in 2004.

Her love of animals started with her first pets (her black and white pair: Blackie (cat), Snowy (dog); and beloved horse Stook), and her determination to be a Veterinarian never waned from the ripe old age of eight.

Bec is passionate about helping pet carers understand their pets and know how to keep them happy and healthy!

Dr. Rebecca Dowling mixed Animal Veterinarian

Dr. Jessica Spirou

BVSc, Small Animal Veterinarian

Jess has eight years of experience as a Small Animal Veterinarian in home-town Adelaide since graduating from the University of Queensland in 2011.

She’s passionate about increasing client education to reduce fear, anxiety and stress for pets and recently completed her Fear Free Veterinary Certificate.

Frankie (her Diabetic 9 yo Domestic Short Hair Kitty) and Tim Tam (her 16 yo Turtle) are her adored pet family, in excellent hands whilst she’s currently enjoying Toronto, in between consults.

Dr. Jessica Spirou Small Animal Veterinarian

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